Reference

komet128 Terms & Conditions for Your Account

Clear Terms & Conditions cover your account path, DANA and QRIS wallet checks, and access to the lobby from a mobile browser.

Account stepsWallet checksMobile accessPolicy contact
komet128 komet128 Terms & Conditions for Your Account
HELP WITH POLICY

Get A Direct Answer On Terms

A policy question should not leave you guessing about an account action. We route Terms & Conditions queries through account support, with the relevant login, cashier, or verification detail attached so our…

Account support Send the question from your signed-in account and include the email or phone detail attached to your profile. We can point you to the applicable Terms & Conditions section without asking you to repeat the full account history.
Cashier path For a policy question about a deposit or withdrawal, use the cashier support route and include the receipt reference. We check the payment state, wallet name, and account match before explaining the next permitted step.
Access request If you cannot reach your account, contact us through the available account contact route with your registered detail and device type. We use that information to separate an access issue from a policy restriction.
ACCOUNT DATA PRACTICE

How We Apply These Terms

Terms & Conditions work alongside practical account controls rather than replacing them. We use the details needed to verify access, match a wallet transaction, protect the account, and answer a policy request.

Data handling

We use your registered contact details, verification result, and transaction references to operate the account and assess requests under the Terms & Conditions. We do not treat a device change as permission to bypass an account check.

Cookie settings

Cookies and similar browser storage may support sign-in continuity, security checks, and page preferences. Clearing them can require another login step, but it does not remove your agreement to the current Terms & Conditions.

Account security

Keep your password and phone access private, and contact us if either is exposed. We may ask for account details before changing access because the Terms & Conditions require us to protect the account holder.

Record retention

We retain account, verification, support, and payment records for the period needed to operate the service, resolve disputes, and meet applicable legal requests. A closed account does not automatically erase every required record.

Policy changes

When Terms & Conditions change, we place the revised wording where you can read it before a relevant account action. Continuing after the stated effective point means the updated wording applies where local law permits.

Requesting changes

Ask us to correct an account detail through account support, naming the field and the reason for the request. We may verify ownership first, then explain whether the change can be made under the current terms.

Answers About Your Account Terms

These Terms & Conditions answers address the account questions most likely to arise before you continue. We keep the wording tied to real steps such as phone verification, wallet matching, mobile sign-in, and policy contact. Read the full terms as well, because a specific notice shown during your account action may add detail.

You can read the current Terms & Conditions on this page before opening an account or continuing with an account action. Check the displayed version and effective date rather than relying on a saved copy.

Yes. The Terms & Conditions apply to account funding and withdrawal requests made through DANA, QRIS, OVO, GoPay, bank transfer, or a virtual account, including matching and verification checks.

Phone verification helps connect account access to the contact detail you supplied. We may require it before access or a sensitive account change, and the step does not transfer ownership of the phone number.

Yes, where local law permits. The Terms & Conditions remain the same on a mobile browser and desktop. Clearing cookies, changing devices, or losing a session may require you to sign in again.

A name mismatch can pause the transaction while we check the account and payment record. Contact the cashier support route with the receipt reference; we will explain the permitted correction or next step.

Yes. Contact account support with the field you want changed and the reason. We may verify ownership before applying a correction, and some records must remain available under the Terms & Conditions.

Yes. Access to the account and particular lobby areas depends on local law. You must check your eligibility before continuing, and our Terms & Conditions do not override a legal restriction.