Reference

komet128 Legal Terms For Your Account

komet128 Legal terms explain how your account, wallet records and lobby access are handled before you open an account.

Account termsWallet recordsLocal access rulesPhone verification
komet128 komet128 Legal Terms For Your Account
POLICY HELP PATH

Get Clear Answers On Legal Requests

A clear support route helps you resolve a policy question without guessing which team handles it. From your account area, send the relevant account detail, payment reference or clause you want explained.

Account access If phone verification blocks access, include the account identifier and the exact message shown on your device. We use those details to check the Legal condition without asking you to send a password.
Wallet record For DANA, QRIS, OVO, GoPay or bank transfer questions, attach the payment reference and date. We can compare the receipt with the account ledger before explaining the applicable Legal step.
Data request To request a correction, copy or removal of eligible account data, state the requested change and confirm ownership through the account path. We reply with the next Legal requirement.
DATA CONTROL

Know How We Handle Legal Records

We handle policy records around a practical account flow: verification first, wallet matching next, and access decisions based on the current Legal terms.

Account data

We use the details attached to your account to identify the account holder, complete phone verification and respond to Legal requests. Keep your profile accurate so a correction can be assessed against the right record.

Payment matching

A DANA, OVO, GoPay, QRIS or bank transfer reference may be compared with your account record when a wallet event needs confirmation. This helps us address the correct transaction rather than rely on a screenshot alone.

Cookies

Cookies can keep your signed-in session and policy page state consistent between account screens. You can manage browser cookie settings, although changing them may affect access to account functions.

Account security

Do not share your password or phone verification details. If you suspect another device has entered your account, use the account support path promptly so we can check access records.

Record retention

We retain account and payment records for the period needed to operate the account, resolve disputes and meet applicable legal duties. A request can ask which retention rule applies to your record.

Policy changes

When Legal terms change, we place the current wording in the policy area and identify the affected account condition. Ask through support if you need a plain explanation of a revised clause.

Answers Before You Open An Account

These Legal answers address the account and data questions we hear before access begins. They cover verification, Indonesian payment records, policy changes, data requests and local eligibility. Read the current terms alongside these answers, because a specific account decision can depend on the details supplied and where local law permits.

Legal covers account opening, phone verification, wallet records, data handling, cookies, account security, policy changes and closure requests. The current policy text applies to your account where local law permits.

Yes. Account and lobby access depends on local law. We may ask for verification or restrict access when a legal condition, account requirement or payment ownership check is not satisfied.

Phone verification helps connect the account to the person requesting access and supports account security. Complete the step before entering the lobby, and contact support if the displayed status is unclear.

We may compare DANA or QRIS references with your account ledger when confirming a wallet event. This check links the payment record to the correct account before we explain the next step.

You can send a data request through the account support path, stating whether you need a copy or correction. We may confirm ownership before assessing the request under the current Legal terms.

Open the policy area from your account menu and compare the current wording with the clause you are asking about. Send that clause through support, and we will explain its account effect.

Ask through the account support path and include the account identifier. We first check open wallet records, verification status and any unresolved request, then explain the Legal steps for closure.